How do you create local accounts when SSO is enabled

[jcestra]

Currently we are using external authentication SSO to access ServICENow. I am trying to create a local account for Inbound REST API requests. When I got to Administration>Users>Create there is no password field and "Web Service access Only" is unclickable. 

[Miguel Donayre]

Hello,

You have to use login.do at the end of the instance url - 

https://<instancename>.service-now.com/login.do

[Sukraj Raikhraj]

check your permission level.

[Miguel Donayre · Accepted solution]

Hello @jcestra ,

It looks like there is an ACL on the "web security access only" field. Make sure you have the ADMIN role, as its the only role to make that change. 

I would also check the view you're in some views take out the password field. If not you can always add back the password field to the view you're in.