How do you delete application ?

cburkins · ‎05-12-2017

I'm relatively new to ServiceNow application development. I'm teaching myself Service Portal and Studio at the same time.

I've got two developer instances setup (Dev1 and Dev2)
I'm using Studio to develop a scoped Service Portal.
On Dev1, I'm writing the new Service Portal as a scoped app
On Dev1, I linked to a Github repository
One Dev2, I'm using studio to pull the Portal down from Github
It's working wonderfully ! Have done 5 or 6 update cycles from Dev1 to Dev2, works great ! Fun !

As an experiment, I wanted to completely delete the scoped app (portal) from Dev2. I searched, and followed the directions. Namely:

Navigated to System Applications -> Applications"
I clicked on the application in question. It prompts me to switch into that scope, which I do
The Delete button now appears in the header bar on the right
I click on the Delete button
Modal pops up, saying "This will delete the application 'Service Portal 01'. It will also delete all 70 files contained in this application."
I click on the big fat red "Delete" button
Modal disappears
Nothing happens
Rinse and repeat
Nothing happens

Am I doing something wrong ?

drjohnchun · ‎05-12-2017

Hi Chad - which release are you working with? After Step 6, you should see a confirmation dialog box where you type the word "delete" before the app is actually deleted. You may also try using another browser, like FireFox or Chrome.

Hope this helps.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP

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cburkins · ‎05-13-2017

I don't want to waste anyone's time here. I'm going to "reset and wipe" that 2nd dev instance. I'll then quickly reload that application via Studio, and try to delete it straight away. I want to see if this is a repeatable problem.

cburkins · ‎05-13-2017

After the "reset and wipe", everything works fine. Did multiple loads of the same app (via repository), and was able to successfully delete via the "Applications" module. Will keep testing, but seems that I'm fine for now. Thanks for the help !

Andreas R · ‎03-25-2019

Just a bump to this one: The solution here is no longer valid as System Applications > Applications no longer exists at least as of Madrid, and none of the modules exposed now give a `delete` option.

Michael Culhan1 · ‎05-10-2020

To piggyback on Andreas R's reply, in Orlando you have to go to sys_app.list and then choose the app you want to delete. Delete button appears in the detail form at the top right (may have to change scope to get it to appear)