How do you delete application ?

[cburkins]

I'm relatively new to ServiceNow application development.   I'm teaching myself Service Portal and Studio at the same time.    

1. I've got two developer instances setup (Dev1 and Dev2)
2. I'm using Studio to develop a scoped Service Portal.  
3. On Dev1, I'm writing the new Service Portal as a scoped app
4. On Dev1, I linked to a Github repository
5. One Dev2, I'm using studio to pull the Portal down from Github
6. It's working wonderfully !   Have done 5 or 6 update cycles from Dev1 to Dev2, works great ! Fun !

As an experiment, I wanted to completely delete the scoped app (portal) from Dev2.   I searched, and followed the directions.   Namely:

1. Navigated to System Applications -> Applications"
2. I clicked on the application in question.   It prompts me to switch into that scope, which I do
3. The Delete button now appears in the header bar on the right
4. I click on the Delete button
5. Modal pops up, saying "This will delete the application 'Service Portal 01'. It will also delete all 70 files contained in this application."
6. I click on the big fat red "Delete" button
7. Modal disappears
8. Nothing happens
9. Rinse and repeat
10. Nothing happens

Am I doing something wrong ?

[sachin_namjoshi]

Typically, you only delete applications that have never been shared with other instances. This process ensures you can support any published applications.

By default, deleting an application also deletes all the records that are associated with the application, such as tables, business rules, and menus. Alternatively, you can deactivate an application that is no longer in use to preserve all application data.

Note: You can always reinstall an application from the Service-Now marketplace or from a backup Update Set.

To delete an application:

Procedure

1. [Recommended] Back up the application by publishing it to the Service-Now application repository or creating an Update Set. See Sharing Applications.
2. Navigate to System Applications > Applications.
3. Click the button for the application type you want to update.

Regards,

Sachin

[reginabautista]

Hi as far as I can remember when you click Delete button there is another prompt where you would need to type literally the word 'delete' before your application gets deleted..

[drjohnchun · Accepted solution]

Hi Chad - which release are you working with? After Step 6, you should see a confirmation dialog box where you type the word "delete" before the app is actually deleted. You may also try using another browser, like FireFox or Chrome.

Hope this helps.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP

[cburkins]

Regina and John, thank-you both for your replies.   I have marked this both as helpful.     Didn't know there should be another prompt.     I tried again in Chrome.   No luck.   Added exception to pop-up blocker in Chrome, no luck (though honestly, I don't *think* the modal is really considered a pop-up).     I also tried in Firefox, no luck.