How do you keep the PDI from being reclaimed

[Barry17]

How do you keep the PDI from being reclaimed - i use it frequently but it keeps getting reclaimed

[Community Alums]

Hi @Barry ,

You will have to keep logging in. If you do not login between 10 days from the last login then PDI will be reclaimed.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Barry17]

Thank you 

Not only do I login every day, i am creating new incidents everyday. I cannot open a support ticket with a developer instance - that is my problem...

[Community Alums]

Hi Barry,

To create a Support ticket you need to have customer instance you can create a Support ticket for PDIs.

Also,  To get PDI support, open the Developer Site <https://developer.servicenow.com > and click the Give Feedback button.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi Barry,

If all fine then Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Barry17]

ill know today as Snow is supposed to reclaim today based on email i received a few days ago. crossing my fingers..