How do you keep the PDI from being reclaimed

[Barry17]

How do you keep the PDI from being reclaimed - i use it frequently but it keeps getting reclaimed

[Community Alums]

Great, don't worry !!

Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Barry17]

No - they reclaimed it anyway, and support could not recover it - all my work destroyed to save a few pennies of cp and memory. I need to dig into backup now as i rebuild. This is poorly executed logic for 'activity' ..

[Barry17]

BTW - I asked if i could pay for a dev account to avoid this silliness - SNOW does not have such a program..

[John Dahl]

The rules for keeping your PDI have changed. Logging into your PDI does NOT keep it active or prevent it from being reclaimed. You need to log into the developer.servicenow.com site to keep it active, NOT the PDI itself.

If you only periodically use your PDI, chances are that you have had it hibernate and had to log into the developer site to wake it up.... but if you are working in it regularly enough to prevent hibernation, then your developer site login may expire (like my pinned page on the API reference docs did) and you may trigger the inactivity job to reclaim your PDI. This happened to me this week... my PDI was reclaimed WHILE IT WAS AWAKE. It was not even hibernating when it was reclaimed.

So, make sure you are logging into the developer site regularly... log out and back in each day just to make sure!

'Sign in to the Developer Site to keep your PDI active. After a period of inactivity on the Developer Site, your instance is reclaimed.'

https://developer.servicenow.com/dev.do#!/guides/quebec/developer-program/pdi-guide/understanding-pdis

[Barry17]

Thankyou!

That makes sense - I have benn in the PDI all day and everyday but i dont always log into the developer site since i mostly do API work. I hope this is true! save me a lot of needless work! Thank you again!