How do you make work notes mandatory when a state changes?

[KB30]

I tried to create a UI policy but there is not action for when a state changes. I want to make work notes mandatory when the states changes from on hold to work in progress

[Dr Atul G- LNG]

Hi @KB30 

Try with Client script. 

OOTB , when we put INC on hold, additional comments, in same manner we can do our. 

[kps sumanth]

Hello @KB30 ,

You can try below script in you onChange client script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '' || g_form.isNewRecord())
		return;
	else if (newValue == oldValue)
		g_form.setMandatory("work_notes", false);
	else if(oldValue ==3 && newValue==2 )
		g_form.setMandatory("work_notes", true);
}

Please mark this helpful and accepted if it worked for you.

Thanks

kps sumanth

[KB30]

How do I add to a UI action I created? I have a UI action button that changes the state to In progress. Script is listed below. I would like to add making worknotes mandatory in this UI action because the client script works separately. 

current.incident_state = 2;
current.update();
action.setRedirectURL(current);

[Sid_Takali]

hi @KB30 try this script onChange client script on state field 

if (oldValue == 3 && newValue == 2) {
        g_form.setMandatory('work_notes', true);
    } else {
        g_form.setMandatory('work_notes', false);
    }

Please mark my answer Helpful/Correct,

Regards,

Siddharam