How do you set the markup of a Rich Text Label?

[tdQ1w7xO6k]

I have a catalog client script reading the contents of a lower Order variable and using it to append to a few URLs that should be displayed in a higher Order variable. Since rich text labels can have hyperlinks, it makes sense to use that. How do you set the markup of a rich text label in code? Right now nothing is displaying from using g_form.setValue().

[Hitoshi Ozawa]

Hi,

.setLabelOf() will change the rich text label on ServicePortal but not in UI.

Example:

Rich Text Label definition

Client Script

function onLoad() {
	g_form.setLabelOf('rich_text_label', '<a title="ServiceNow" href="www.servicenow.com" rel="nofollow">ServiceNow</a>');
}

Result in Service Portal

[Hitoshi Ozawa]

Rich label text may be changed in UI using DOM manipulation. DOM manipulation is not highly recommended because it may break when ServiceNow is versioned up.

Just will provide sample for completeness.

Following are the steps to change Rich label text using DOM manipulation, 

1. Set "Isolate script" to false (unchecked).
2. Get the ID of the Rich Text Label to change (usually can be found by right-clicking near the label and selecting "Inspect".
3. Client script
   

   function onLoad() {
   	var g = gel('element.IO:6470cd6d2f6e8d509d10b2e72799b6b4');
   	g.innerHTML = '<a href="https://www.servicenow.com">ServiceNow</a>';
   }​

   

Execution result:

[tdQ1w7xO6k]

This didn't work, but I found out while trying it that you can put links in an info message, which achieved the same intended effect. Thanks.