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How does email queue works in servicenow?

Hm10
Tera Contributor

‎12-26-2023 11:48 AM

I have a question regarding working of email queue.

Whenever my change moves to Authorize state, an email is sent to Authorize first and then some emails are sent to Approval. In some cases, the Approval emails were sent first and Authorize emails later. Why did this happen? Approval emails should be sent later. Approval emails are sent from workflow. Whenever approval is done, email is sent for approval. Authorize email is sent on state change only. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 01:00 PM

Hi @Hm10 

 

Could you please check the order of notifications. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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