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Resolved! Group Approvals is not showing when using "Approval-User"

Hi All,I need to send approval request to specific group which is mentioned in the Variables of Catalog item.Initially I have used "Approval-Group" activity and inside the advanced script I have triggered the approival request.But it was not working....

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Resolved! Can you create favorites for other users, roles or groups?

There are a number of filters that we'd like everybody in our Service Desk to have as favorites.   We have set up a homepage for them with widgets/filters/lists, but they're specifically asking for favorites to just one list each.     Other than impe...

Resolved! Require Information on certificate x509 for saml 2 update

Hi ,I have been trying to generate certificate for saml configuration but they all give error "could not parse csr " when placed for validation.When I check for validate certificate on servicenow, there my certificate is validated.I am very new to th...

nehasr1288 by Tera Expert
  • 2464 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to ignore Business rule triggered by GlideRecord

We are developing a servicenow enforcer. And facing a business rule trigger problem.For example, there are 2 before query business rules, one on incident table, one enforce on caller table.When incident business rule(filter query) are executing, some...

ray_bai by Kilo Contributor
  • 11164 Views
  • 5 replies
  • 2 helpfuls

Resolved! Work notes mandatory when assignment group changes

Hi Team,When a request is re-assigned to a different assignment group I need work_notes to be mandatory.If I am re-assigning to a different user within the same group work_notes should not to be mandatory.For that I have written client script onsubmi...

Displaying as "Undefined", when we get value from table

In a Catalog item, when we try to get a value from a table, the field on the catalog item is displaying as "Undefined".I have also written a Client script to clear the value, but the "undefined" is not getting cleared.Please suggest.

kss by Kilo Guru
  • 1800 Views
  • 4 replies
  • 0 helpfuls