How does the oob procurement process flow work?

rev3 · ‎05-17-2017

Hi All,

I turned on the procurement plugin. "com.snc.procurement" and loaded the demo data.

I am trying to test how "procurement process flow- Hardware" workflow works. So i tried to request "Microsoft Wired Keyboard" in the demo instance. But looks like the workflow is stuck where it says waiting for the items to be sourced.

I also looked into the "Source Request" workflow but that does not do anything.

I am sure i must be missing something important here but i am unable to find it.

Thank You

SanjivMeher · ‎05-17-2017

model field in your product catalog item should be filled.

Did you create your product catalog from a Hardware model. If yes, it will work.

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SanjivMeher · ‎05-17-2017

It actually creates a task under Request, instead of requested item.

You can also see the task to source item, in Procurement->Requests->Tasks.

In that task, there will be an option to generate purchanse order.

Watch this video to understand more.about procurement

Alcor Webinar- How Is Asset Management Implemented in ServiceNow - YouTube

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rev3 · ‎05-17-2017

Hello Sanjiv,

Surprisingly that did not generate at the request level. I don't see the source request workflow attached to the request.

SanjivMeher · ‎05-17-2017

Do you see any task in the Procurement Module?

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rev3 · ‎05-17-2017

Hello Sanjiv,

I could not see the task for the item "Microsoft Wired Keyboard" under procurement. But i observed that the task will only create if the item is sourceable. So i tried to create a request "Apple MacBook Pro 15" (I could see requests for this item under procurement) which created a task at request level. So what drives the items to be sourceable?