How edit SOW incident related items tab - UX App Route

User492770
Tera Contributor

‎08-17-2023 04:01 AM

Hello,

 

question regarding Service Operations Workspace incident record tabs (oob there is Overview, Details and Related Records).

Anyone knows how to disassemble the oob Related Records tab? The need is to create similar non-collection of related items (related list) as in CSM Configurable workspace. Another need would be to create similar collection type tab as in SOW to another workspace, so the way the collection type is built would be handy information.

 

I know that the record for incident lives in sys_ux_app_route table named as "Record Sow Related List Collection". I tried to modify this to resemble the one that customer service Case record uses. The name for that is "Related List Tab". But that did not work. Related records tab is there, yet does not show any related lists.

 

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sharayuw17
Tera Contributor

‎04-09-2025 01:43 AM

Hi 

Did you got to know how this was done?

 

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