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How hide some fields from "i" or "Info" button on Requested for catalog item variable in the portal

Ken61
Giga Guru

Hello Community,

 

I have a requirement to hide some fields from "i" or "Info" button on "Requested for" or "Requestor" catalog item variable in the portal. Because when it is a request for, one user can choose another and should not be able to see all the fields of the other user. This is only applicable to service portal. Below is the screenshot 

How can I be able to hide some important fields and only display few user information. 

Ken61_0-1733453706812.png

Thank You

1 ACCEPTED SOLUTION

Hi @Ken61 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823295

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Hi @Ken61 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823295

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************