How is workspace access managed?

[jglez1]

How is workspace access managed in SN? Is it by role? I ask because our team owns a custom workspace and they have asked me if we need a specific role for our agents to use it because we're trying to crackdown on cost/license use.

The idea is to grant our users the minimum amount of roles necessary for them to do their job/use the workspace. So if some roles are not necessary for them to use the workspace and they cost money, then we would remove them.

Thank you.

[Dr Atul G- LNG]

HI @jglez1 

In ServiceNow, the visibility of any application, module, or data is based on the user's role. To access a workspace, a user must have at least the "Workspace User" role. If it's a custom workspace, the user also needs the corresponding role assigned to their profile.

[Ankur Bawiskar]

@jglez1 

Each workspace has it's own role configured which defines who can see it

Also remember at a minimum "canvas_user" role is required for workspace. I got to know this during 1 recent implementations

But I believe a lot has changes in recent versions.

Also I don't think any license cost comes into picture when you create n number of custom workspaces.

If my response helped please mark it correct and close the thread so that it benefits future readers.