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How one CI is related to another CI.

--oooo--
Tera Contributor

‎03-10-2023 10:33 PM

 
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Hemant Goldar
Mega Sage

‎03-10-2023 10:36 PM

Hi @--oooo--,

 

CIs can be related to one another in several ways, depending on the nature of their relationship. Here are some common types of relationships between CIs:

 

  1. Parent/Child Relationship: This type of relationship is used to show a hierarchical relationship between CIs. For example, a server may have child CIs such as databases, applications, and services.

  2. Related-to Relationship: This type of relationship is used to show a non-hierarchical relationship between CIs. For example, a server may be related to a network switch that it connects to.

  3. Dependent-on Relationship: This type of relationship is used to show that one CI is dependent on another CI. For example, an application may be dependent on a specific version of a database.

  4. Containment Relationship: This type of relationship is used to show that one CI is contained within another CI. For example, a blade server may be contained within a chassis.

In ServiceNow, these relationships can be defined using the CMDB and can be viewed and managed using various tools such as Dependency Views, Configuration Maps, and Relationship Diagrams.

 

I hope this helps!

 

Regards,

Hemant 

**Please mark my answer correct or helpful based on the impact**

Community Alums
Not applicable

‎03-11-2023 08:27 PM

Hi @--oooo-- ,

 You can get all the details in this link :

CI relationships in the CMDB 

 

Omender Singh
Tera Guru

‎03-11-2023 09:30 PM

Paul Deonarine3
Tera Expert

‎03-11-2023 09:43 PM

Configuration Items (CIs) can be related to each other using various relationship types, such as "Depends On", "Runs On", "Contained By", and "Related To". Here are the general steps to create a relationship between two CIs:

  1. Identify the two CIs that you want to relate. Make sure that they already exist in the ServiceNow instance.

  2. Navigate to one of the CIs and open its form.

  3. Click the "Related Links" menu and select "Relationships".

  4. In the "Related Records" list, click the "New" button to create a new relationship.

  5. Select the relationship type that you want to use (e.g., "Depends On", "Runs On", etc.).

  6. In the "Related CI" field, select the CI that you want to relate to.

  7. Optionally, fill in any additional information about the relationship, such as its start date, end date, and description.

  8. Save the relationship record.

  9. Repeat these steps for the other CI, if necessary.

Once the relationship is created, you can view it from either CI's form by navigating to the "Related Links" menu and selecting "Relationships". You can also view the relationship details by opening the relationship record itself.

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