How RITM gets created once Request is Submitted

[nataraj_snow]

Hi,

For a catalog item, I am submitting the request after filling in all the details. A request gets created on sc_request. But can anyone tell me how Requested Item(RITM) gets creayed along with the request submission?

Thanks,

Nataraj

[antonymirza · Accepted solution]

Hi Nataraj, Please go through the workflow running behind it, I hope that will answer your purpose.

Brgds, AM

[nataraj_snow]

Thanks Antony! I hope its the right understanding. & sorry for delayed response

[Uncle Rob]

As far as I can see, Request Items are created first, then "wrapped" in the Request record.

[younes_sebti]

Hello,

The item will be created once the request is approved.

If you can see the item it means that either

+ The related list 'items" is not on your request form

+ The request is still awaiting for approval

Hopes it helps