How set a value glide duration fields?

[nthumma]

How to set a value for glide duration fields , below is code i am using

function onBefore(current, previous) {
   //This function will be automatically called when this rule is processed.
   gs.include('DurationCalculator');
   var time_elapsed = executeSample(current.opened_at,current.closed_at);// value i am getting back here is '324000'
   current.business_duration = time_elapsed; // this line is not working
   current.calendar_duration = time_elapsed; // this line is not working
   time_elapsed = time_elapsed.toFixed(1);
   current.description=time_elapsed;
}

any thoughts ?

Thanks in advance

[Pradeep Sharma · Accepted solution]

Hi,

Please check section 4 for more info.

http://wiki.servicenow.com/index.php?title=Setting_the_Duration_Field_Value#gsc.tab=0

[nthumma]

function onBefore(current, previous) {
   //This function will be automatically called when this rule is processed.
   gs.include('DurationCalculator');
   var time_elapsed = executeSample(current.opened_at,current.closed_at);
   current.business_duration.setDateNumericValue(time_elapsed); // this line is not working
   current.calendar_duration.setDateNumericValue(time_elapsed); // this line is not working
   time_elapsed = time_elapsed.toFixed(1);
   current.description=time_elapsed;
}

pradeepksharma

Thanks for quick response.I tried using this before but i am getting back '0 Seconds'. (updated code above).

screen shot below for same.

[Pradeep Sharma]

Hi,

Can you replicate this on any demo instance so that I can take a look.

[nthumma]

I will IM you the details.

can you add me as your friend so that i can send you details?