Hello,
Happy Friday!
Does "Repair SLA" retrigger the sla workflow attached to the SLA definition?
I have custom "Task SLA" field created on vulnerability task table. This custom field gets populated when SLA is triggered.
It is configured in workflow attached to the SLA definition, when SLA begins, a script runs to fill the Task SLA field in the vulnerability task table. The problem is when SLA is repaired the custom field on the vulnerability task is getting cleared. I understand the behavior is because Repair SLA action deletes the existing sla record and creates new one. But I could not understand why the newly created SLA record is not being updated in the custom Task SLA field.
I tried to write after insert business rule to populate custom "Task SLA" field on vulnerability task but it is also not working if we repair the sla for which I don't know the reason.
I need to get the newly created task sla custom field to be populated on vulnerability task table.
Any help is appreciated.
Thanks,
Sruthi
