How the assigned to field is populated?

[Erica2]

Hello,

I'm trying to understand how the 'assigned to' field is populated in a Standard Change Request when the form loads and the state is 'New'.

It seems to populate based on the assignment group's manager. Could someone please explain what triggers this behavior?

Ideally, I would prefer the 'assigned to' field to start empty when the form loads.  Thank you.

[Bert_c1]

Hi Erica,

Open a change request record, point to the 'Assigned to' label and right-click. See:

[Erica2]

Hi @Bert_c1 

That was the exactly the steps I did, but the "watch" did not display.  There must be a way of enable the debug. 

[SN_Learn]

Hi @Erica2 ,

There are few things you need to check which is also mentioned in the doc which I provided earlier.

• The field watcher works only on form fields. It cannot be used on list fields. Also, field watcher is not available on password-protected fields or encrypted fields.
• Field watcher is only available within the UI frame. The option to watch a field does not appear in the context menu if you open a record outside of the UI frame, for example, in a new tab.
• Field watcher is not supported with Next Experience in Utah. You need to navigate back to UI 16.

Hopefully, these will help.

[Erica2]

Thank you for continuing to help @SN_Learn 

I successfully activated the watcher by accessing the system property glide.ui.polaris.experience and setting its value to false.

After making these adjustments to the form and reloading it, however, I couldn't observe any triggers. Except ACL

[SN_Learn]

Hi @Erica2 ,

Could you please open the record again and check that only those ACLs are showing?

Also, In the history of that change ticket, could you please check who updated it last time? Is it by 'system' or any user?

You can also check Assignment Rules[sysrule_assignment] if any rule is defined for change_request table.