How the assigned to field is populated?

[Erica2]

Hello,

I'm trying to understand how the 'assigned to' field is populated in a Standard Change Request when the form loads and the state is 'New'.

It seems to populate based on the assignment group's manager. Could someone please explain what triggers this behavior?

Ideally, I would prefer the 'assigned to' field to start empty when the form loads.  Thank you.

[jMarshal · Accepted solution]

@Erica2 - I just noticed that you said this is on a STD CHG request...this could also be a part of the template - check the std_change_record_producer table and you may find it as a pre-set field. If it is, to change it, you will want to use the "modify standard change" proposal template, and remove that field from the existing template. Also, it doesn't seem like you are using change models...and this would be bad practice (IMO) and a pretty "significant deviation" from the oob Standard Change model, but it is possible that the STDCHG (preapproved) model has a field preset on it for "assigned_to" also. Go to "Change Models" (search in nav filter) and look for the Standard model (open and examine, you'll see it right there, if it is set by the model).

[Erica2]

Hi @jMarshal 

The consultant completed all the workflow.  I am new hired to the company and I need to understand some of the workflow so that I can offer support.

I received a response from SN support indicating the issue was with a pre-defined template in the standard change.  You were spot-on.  Thank you for your diligent follow-up.  

The below screenshot was part of SN support respond to my case.

[jMarshal]

Happy to help! Best wishes with the new gig! 😁

[SN_Learn]

Hi @Erica2 ,

Please use the Field watcher on 'assigned to' field to find the list of script running on it. From there you can narrow down and find the exact script.

Reference: Field Watcher  

[Erica2]

Hi @SN_Learn ,

I did not know that feature is existing.  Your suggestion was awesome. I reviewed the provided document, but I could not find where to activate the watcher.  Thank you