How the deflection block will be used in Virtual agent?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2023 12:59 AM
Hi Everyone,
I just want to know how the deflection will be used in VA and also please provide any real time use case's.
If possible please share any docs or recorded videos that will be helpful for us.
Thank You!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2023 01:05 AM
Hi @Tejasree Madhav ,
You can refer to the doc to understand better : Tracking deflections in Virtual Agent using the deflection topic block
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-23-2023 01:55 AM
Hi @Community Alums
Thank you for your response.
I referred this doc " Tracking deflections in Virtual Agent using the deflection topic block " but it is not helpful to me.
Can you please share any recorded video on explaining a real time use case for deflection block?
It will helpful for us.
Thank you!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-15-2023 11:25 PM
I have the same inquiry as Tejasree. I hope someone can share - any recorded video on explaining a real time use case for deflection block? Thanks in advance!
