Hello @SomashekarB6490 ,
The Demand Score is calculated through the Demand Assessment framework in ServiceNow.
The assessment contains multiple metrics such as Risk, Value, and T-Shirt Size, where each answer option is assigned a numeric score and weight.
When the assessment is completed, ServiceNow calculates the weighted average of these metric scores, and the resulting value is stored in the Score field on the Demand record.
The exact calculation depends on the metric weights and answer score values configured in the Assessment Type (Demand Assessment).
The Demand Score is calculated based on three assessment metrics: Risk (score_risk), Value (score_value), and Size (score_size), which are configured through the Demand Assessment framework.
> Size (score_size) is derived from the T-Shirt Size selected on the demand.
Example: S = 2, M = 4, L = 6, XL = 8, XXL = 10.
> Value (score_value) is calculated using a weighted formula:
Impact (60%) + Financial Return (40%), where each option has predefined score values.
> Risk (score_risk) is calculated from stakeholder assessment questions (scored 1–10) such as Time Delay, Business Case, Business Expansion, and Commitment, each with configured weights.
Refer this :
How risk, value and size are calculated in a Demand
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