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04-06-2025 08:54 PM
Hi Team,
Could you please suggest how the visibilty of interaction records is controlled in Human Resource Core Application scope.
For example, only user with HR Admin role can view the records in Human Resources Core application scope. Observed that there no acl or business rule on interaction table which suggests same.
Would like to know how this is implemented and what configurations are used here.
We were planning to implement same for other custom application.
Thanks in advance!
Solved! Go to Solution.
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04-07-2025 09:37 PM
What roles does the user have that is unable to view the record? Do they have a hr scoped role?
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04-08-2025 02:25 AM
Thanks for your response.
Yes i checked the table.None ACL in global scope. User has the required access but not able to view the records.
User has itil and sn_hr_core.case_reader role.
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3 weeks ago
How are you restricting HR Service Delivery Virtual Agent Conversations interaction record with specific role (planning to restrict based on location ) ?
there is OOTB ACL for sn_hr_core.case_reader role , when i make it inactive, there it shows no record
Any ideas ?
Sowmiya
