How to access /connect end points
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06-20-2023 01:47 AM
How can I access the Connect Conversation REST endpoints in ServiceNow?
I'm having trouble finding information regarding the /api/now/connect/conversations/ endpoint. I would like to know how to enable and utilize this feature for other applications.
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06-20-2023 05:32 PM
Hi, API documentation can be found here https://developer.servicenow.com/
and connect is a scoped API
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06-22-2023 12:04 AM
Thanks @Tony Chatfield1
Is is possible to access these APIs via rest endpoints. ?
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06-22-2023 02:05 PM
Hi, the linked documentation indicates that these are methods/functions and not API end-points.
Checking a PDI I am unable to find a script include sn_conversations and the functionality may be hidden.
But, if you can identify the tables involved and you have existing conversations to evaluate\assess, then I think you would be able to use the OOB REST table API's to create and update conversations directly.
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09-08-2023 10:58 AM
FYI - Connect Chat is already deprecated as of March 2023 so just a caution on attempting new integrations with it
