How to access variable set value in business rule ??

[Nawal Kishor Si]

 Hi experts,

 i have created the record producer and after submit it. it shown in fetched table ticket... based on insert into the table i want to access the variable set value and triggerd the notification but after inset business rule ..im not able to access the variable set value...it showing 'undefined'.

please provide solution 

Thank you

[Sebastian L]

current.variables.name_of_variable_set.name_of_variable

[Nawal Kishor Si]

it still showing the 'undefined'

is there any other way to achieve .

[Sebastian L]

Is it multi-row? 

And are you sure there is a variable for the particular record? If e.g. an incident, sometimes incidents are created from back-end, and then it would show undefined, because the variables would not be used.. 

[Nawal Kishor Si]

its Single Row.

and i'm sure its for ticket..its created from record producer.

please suggest some solution.