How to achieve if SCTASK state = Pending, then RITM state = Pending

[Lkowalski]

Hello All,

I am trying to create a Business rule which will achieve below:

if SCTASK state = Pending, then RITM state = Pending
if SCTASK state = Work in progress, then RITM state = Work in progress
if SCTASK state = Awaiting User Info, then RITM state = Awaiting Customer

I had created a below BR:

 SCRIPT:

I am trying to below script create a code for condition: if SCTASK state = Pending, then RITM state = Pending

(function executeRule(current, previous /*null when async*/ ) {

    var ritm = new GlideRecord('sc_req_item');
    if (ritm.get(current.request_item)) {
        if (ritm.state != '1') {
            ritm.setValue('state', 1);
            ritm.update();
        }
    }
})(current, previous);

Thank you for every answer :).

Regards,

Lukas

[Dr Atul G- LNG]

Hi @Lkowalski 

If there are more than 1 task on same RITM then how it work?

[Lkowalski]

Hi @Dr Atul G- LNG 

Yes, one SCTASK on same RITM.

For example If SCTASK state = Pending, then RITM state should change automatically to State = Pending

[Dr Atul G- LNG]

For this you need to add condition or create a BR mate. 

[Lkowalski]

I create a BR. You can see it in my post but it does not works.