How to active checklist in snow(at the workspace)

MaramA
Tera Contributor

Hello,

I did create a checklist using the flow design, at the BE it's work perfectly, but when I tried to test at the workspace it appear as "inactive"(look at the pic), how can I fix it?

MaramA_0-1718093490724.png

 

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Dear @MaramA 

 

It's not SNOW, its SN or ServiceNow. 

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Dr. Atul G. - Learn N Grow Together
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MaramA
Tera Contributor

 mean the service operations workspace(SNOW), so can you help?

Sandeep Rajput
Tera Patron
Tera Patron

@MaramA Where does the message say checklist is inactive? Did you check the checklist pane in workspace side bar?

 

agent-ws-hr-checklist.png

MaramA
Tera Contributor

thanks for your response, but I don't have this option

MaramA_0-1718094709985.png