How to add a default filter to the list view

[Elvin_Salim]

Is there a way to add a default filter to the red-marked area for any field for users? The filter should be there as a default value and can also be removed by the user.

[Dr Atul G- LNG · Accepted solution]

Hi @Elvin_Salim 

https://www.servicenow.com/community/itsm-forum/want-to-apply-a-removable-filter-on-the-sys-popup-vi...

[Ankur Bawiskar · Accepted solution]

@Elvin_Salim 

The max you can do is -> you can add reference qualifier to that reference field and it will show only those filtered records

but if you apply the reference qualifier then users cannot remove and they won't see ALL records

It's OOTB platform behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @Elvin_Salim 

https://www.servicenow.com/community/itsm-forum/want-to-apply-a-removable-filter-on-the-sys-popup-vi...

[Elvin_Salim]

Hi @Dr Atul G- LNG,

There is no "Dictionary Overrides" for the field as it described in the article, and also I believe it is not possible with a lookup window for reference fields.

How to show breadcrumb filters applied using a reference qualifier on a reference field lookup windo...

BR,

Elvin

[Dr Atul G- LNG · Accepted solution]

Hi @Elvin_Salim 

I think it’s not possible, and this is the expected behavior of the platform.

[Ehab Pilloor]

Hi @Elvin_Salim,

You can make a new module in All menu for this purpose. Module type will be list of Records and in condition, you can add your condition. This will be available for all in All navigator if any particular role isn't mentioned in the module.

Also you can edit an existing All menu but it is better to make a new one.

If you need a default filter for yourself, you can put the necessary filters and save it as Favourite.

Regards,

Ehab