activity journal log was updated during data import
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05-27-2025 04:53 AM
I imported data with excel in order to update 'assignment group' on issue record. The update went well and the records were updated by i noticed that in the activity journal instead of having a new activity informing that this particular fields changes from value X to value Y, has modified the 'assignment group' value on the first activity journal log.
When I look at the Record history I also see that it looks like there was never any update and like the new value was since the record was created. This is not great because I need a good tracking of all the changes that are sone on issue records.
I used a transform map with simple mapping to 2 columns (issue number and assignment group) .
I tested this transform map again and it was done correctly, the record was updated and new log in activity stream informing about the value change was created.
Any ideas why my import affected the existing activity journal logs?
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05-27-2025 05:13 AM
share some screenshots about your requirement and the issue
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader