How to add a group in "CC" in an Email Notification?

[anilkumar_tn]

Hi All,

I need to map a group under "CC" so that all the group members in that group should be notified about the action on any request.

Please help me to do this.

Thanks in advance,

Anil

[Harish Murikina]

If it works mark answer correct and close the loop please

[Derek10]

Sorry to bring up an old post, was just wondering, how does this work on groups?  What if the  sys user group is just a regular group without a email and just has people in it?

IE add case worker group to mail script
 email.addAddress("cc", "group mail id","Jgroup name");

would it be like   email.addAddress("cc", "sys id ?","Jgroup name");

[Ram67]

Hi Derek, 

I had the same query as like you.

I tried this email.addAddress("cc", "sys id ?","Jgroup name"); but in Cc the groupmembers are not getting added instead, the group sys_id got placed in CC. If you have any answer for this, Please give your answer.

Here is the mail script which I used.

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sys_id);
gr.query();
while(gr.next()) {
var grp = gr.configuration_item.support_group;
var gr_name = grp.name;
email.addAddress("cc", grp, gr_name);
}