How to add a new group in the Subscription Management module

NanaT
Tera Contributor

[How to add a group in the subscription management module]

Since switching to the xanadu version, I can no longer add groups in the subscription management module.
The official documentation at the link below says that I can add groups on the details page, but I don't know how to navigate to the details page.
https://www.servicenow.com/docs/ja-JP/bundle/xanadu-platform-administration/page/administer/subscrip...

If anyone knows more about this, I'd be grateful if you could let me know😍

6 REPLIES 6

Viraj Hudlikar
Tera Sage

Hello @NanaT 

Check out this video link - https://www.youtube.com/watch?v=mc-mI0OcD6E
Note - I know its Washington version demo but may be helpful.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.

@NanaT - I advise you have a look on video over demo section and you will get your issue solved.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

AndersBGS
Tera Patron
Tera Patron

Hi @NanaT ,

 

When you go into the specific subscription that you're working with, you will have the "add groups" in right side:

AndersBGS_0-1736153717840.png

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

NanaT
Tera Contributor

Hi, @AndersBGS 

Thank you for your reply.


The subscribed groups tab in the image is not displayed, so I cannot click the add groups button.
If you know how to display that tab, could you please let me know?


Best regards
Nana