Can help me @Vasantharajan N @shloke04
Need to add a PDF form link on the Catalog item on Service Portal.
As when the user select a option from drop down list a PDF form link should get populate. Once User click on the link then PDF form should get download. After filling the form and attaching the form then only User must be able to submit the request.
As I had created but it's not working on Service Portal.
Below are the steps that I had followed.
Step 1:
Attached the form in the Catalog Item
Step 2:
Created UI Macro as below
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<p><a href="/sys_attachment.do?sys_id=6a8f177d47f23590f2a4dc3a216d4387" title="Click Here to Download the Call Recording Form">Click Here to Download the Call Recording Form</a></p>
</j:jelly>
Step 3:
Mentioned the Macro in the variable
Step 4:
Visible of the option
As it's not visible on Service Portal @Vasantharajan N
It is showing in my PDI . And check in portal view
Please check the whole step with snapshot.
Added widget as mentioned below but still not able to view
Creation Process followed
<p>Please click <a title="here" href="https://test2.service-now.com/sys_attachment.do?sys_id=6a8f177d47f23590f2a4dc3a216d4387">here</a> to download the file</p>
