How to add a "File attachment" type variable in Service Catalog Item?

[James100]

Greetings.

As you know, we can add File Attachment field on a form.

Is it possible to add the same to a service catalog item as a variable? I couldn't find the file attachment variable type ..

Thanks.

[Koushik10]

Hi Raghav,

Actually project is running on Orlando version.

for widget I have used the same following one:

I went to Service Portal --> Widgets --> under Body HTML template kept this one. 

<div>
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<button type="button" onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'sc_cart_item')">Add Attachment</button>
</j:jelly>
</div>

Thanks,

Koushik

[Koushik10]

Hi Raghav,

Actually project is running on Orlando version.

for widget I have used the same following one:

I went to Service Portal --> Widgets --> under Body HTML template kept this one.

<div>
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<button type="button" onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'sc_cart_item')">Add Attachment</button>
</j:jelly>
</div>

Kindly suggest me.

Thanks,

Koushik

[RaghavSh]

You are writing jelly in widget which is not supported.

Refer: https://community.servicenow.com/community?id=community_article&sys_id=5df1797b1b0c5050fff162c4bd4bcb3f

[Megha Padale]

Hi,

When using a UI macro as an item variable, an attachment link in the code works when browsing the item.

1. Create a UI macro and include add attachment link in the code.

   For example: <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <b>Use the paperclip</b> <a onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'sc_cart_item')"> <img title="Attachments..." height="16" src="images/icons/attachment.gifx" border="0" width="16"/></a> <b>to attach items to this request.</b> </j:jelly>

2. Create a variable and set the condition Type is Macro. Use the macro you just created.

3. Attach the variable to a service catalog item and try the item.

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

[James100]

Thanks Megha. I'll try this and feedback later.