Playbook questionnaire multiple line small text area limited to 40 characters

[Pandachan]

I'm using a playbook with a few dozen questionnaire sections. Each section is using several Multiple Line Small Text Area fields to gather input from the end-user. As the name suggests, these display a text area where the user can input several lines of text. However, when moving on to the next stage, if you go back and check, it's truncated the answer given down to 40 characters. This is affecting every single Multiple Line Small Text Area field. I need this to allow saving long pieces of text, say 2,000 characters. I tried setting the flow data variable for that question to have a max_length=2000, but it had no effect.

Does anyone know why this is happening, or what I can do to allow the input and saving of 2,000 characters?

[Diogo Ramos]

Hello, not sure if this was by design but we faced many of these issues with the playbook questionnaire variable sizing.
I had a quick run through some examples and I leave the results below : 

I used a 55 character text, and this is what happened : 

In the playbook interface : 

How it actually gets stored : 

So as you can see just trying it for 55 characters, I could only get the entire text on the types : 
Wiki / CSS / HTML / HTML SCRIPT / NAME VALUE PAIRS  (from the ones I tested)

On top of this we can also see that the Multi Line small text area, allows more than 40 chars on the questionnaire activity, but when saved it indeed does not capture the rest of it. I will raise a support case on this matter to see if this is expected behavior.


Using the max Length will not make a difference because the actual dictionary max size for that variable is set to 40.

I ended up using an HTML for my use case which was ok, but still something to keep looking for in future playbook versions.

I hope this helps