How to add a url as a variable on the record producer for service portal

mounika58
Mega Expert

‎07-27-2017 04:06 AM

We need to add a variable in Record producer which is a label type and this variable description contains hyperlink.

In service portal , this variable description is coming correctly but hyperlink is missing for the link. Jelly wont work in service portal.

Please suggest

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Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

‎07-27-2017 05:02 AM

Are we really talking about description? since that field shouldn't be visible in the portal. Sure you aint talking about instruction field?


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mounika58
Mega Expert

‎07-27-2017 11:27 PM

Hi Goran,



Please consider this as label field and question contains hyperlink.


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Gurpreet07
Mega Sage

‎07-28-2017 12:06 AM

Why are you using jelly to display a hyperlink in label variable question. simply use html tag <a> ... and it will be displayed as hyperlink on portal as well if you have property 'glide.ui.escape_text' to false.     Also you could create a widget in for hyperlink and then use macro variable and refer that widget.


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