how to add action widget on standard page on service portal please see description

[snow34]

how to add action widget  on standard page on service portal like how we have for incident 

[Jan Cernocky]

Hi snow,

what kind of actions are you expecting? That widget visibility is tight to a ticket type.

Whereas in Incident, you can Resolve / Reopen / Close the ticket, the actions on RITM are rather limited otherwise you may break your workflow. I just checked and there isn't any action directly on RITM record except for Update/Delete. Basically the logic of RITM is driven by SCTASK / workflow.

Anyway, if you want to investigate more, have a look at these widgets

Incident Standard Ticket Actions

Standard Ticket Header

[John Diaz]

I'm trying to do the same thing - I cloned the Incident Standard Ticket Actions widget, and updated to look at the sc_req_item table. But the Action Widget isn't showing.

Did you ever find a solution for this?

[Max Selwyn]

@snow34 Navigate to Standard ticket -> Standard ticket configuration. Select or create RITM table (sc_req_item) configuration record. On the "action region" tab, select your action widget. OOB widget is "Incident Standard Ticket Actions" you can clone this and modify to your needs. 

[Deepika G N]

Solution worked for me. Thanks Max