how to add action widget on standard page on service portal please see description

[snow34]

how to add action widget  on standard page on service portal like how we have for incident 

[ayushmaan_b]

HI Deepika,

I did the same and still do not find the ' action ' dropdown for either incident or RITM as tried on PDI.

Is there anything like i need to link the my request page with 'incident standard action' widget ?

[mariuskrug93]

For Request:

Widget Name: Request Standard Ticket Actions

HTML:

<div>
    <div class="dropdown" id="child-case-tabs" ng-if="data.showActions">
        <button type="button" id="actions-button" class="btn btn-default dropdown-toggle action-btn" data-toggle="dropdown" style="width : 100%" aria-haspopup="true" ng-init="setFocusOnActionButtons()">
            ${Actions}
            <span class="fa fa-caret-down"></span>
        </button>
        <ul class="dropdown-menu pull-right" id="actionList">
            <li ng-if="data.canCancel">
                <a href="javascript&colon;void(0)" ng-click="$event.stopPropagation();cancelRequest()">${Cancel Request}</a>
            </li>
        </ul>
    </div>
</div>

Server Script:

(function() {
    var requestGr = new GlideRecord('sc_request');
    var requestSysId = options.sys_id;

    if (!requestSysId && $sp.getParameter('table') == 'sc_request')
        requestSysId = $sp.getParameter('sys_id');

    if (input && input.action == 'cancelRequest' && requestGr.get(requestSysId) && hasPermissions(requestGr, "write")) {
        requestGr.request_state = 'closed_cancelled';
        requestGr.stage = 'closed_complete';
        requestGr.update();
        gs.addInfoMessage(gs.getMessage("Request cancelled."));
    }

    if (requestGr.get(requestSysId) && hasPermissions(requestGr)) {
        data.canCancel = requestGr.request_state == 'requested' || requestGr.request_state == 'in_process';
        data.showActions = data.canCancel;
    }

    function hasPermissions(gr, operation) {
        if (operation == "write" && gr.canWrite())
            return true;

        return (gr.getValue("requested_for") == gs.getUserID()) || (gr.getValue("opened_by") == gs.getUserID());
    }
    data.i18n = {};
})();

 Client Script:

function requestTicketActions($scope, $http, spUtil, $timeout, spModal, i18n, $window, $uibModal, spAriaUtil) {
    var c = this;
    c.doneLoading = false;
    c.cancelledRequestMsg = "${Cancelled Request}";

    var MOBILE_DEVICE_SCREEN_WIDTH = 767;
    $scope.mobileDevice = c.data.isMobile || ($window.innerWidth < MOBILE_DEVICE_SCREEN_WIDTH);

    $scope.cancelRequest = function() {
        $scope.data.action = 'cancelRequest';
        $scope.server.update().then(function(response){
            spAriaUtil.sendLiveMessage(c.cancelledRequestMsg);
            location.reload();
        });
        $scope.$emit('focusOnActions', {"isFocusRequired": true});
    };

    function init() {}

    $(document).on('click', 'div.modal-footer button.btn, ul#child-case-tabs .dropdown-menu', function(e) {
        e.stopPropagation();
    });

    $(document).bind('dragover drop', function(event) {
        event.preventDefault();
        return false;
    });

    $scope.$on('sp_loading_indicator', function(e, value) {
        if (!value && !c.doneLoading) {
            c.doneLoading = true;
        }
    });
}

Portal URL Link:
https://YOURINSTANCE.service-now.com/esc?id=hrm_ticket_page&table=sc_request&sys_id=SYSIDRECORD