How to add an attachment on the service portal via ATF

[Jayalakshmi]

I am trying to submit a catalogue form via ATF in which attachment is mandatory. I have added a test step 'Add attachment to Form (sp)' however its failing with comments 'User does not have permission to attach to record 'Catalogue Management' on table 'sc_cat_item' '.

I tried providing different roles but it still failing. Is there any specific role to be assigned to user to allow attachment on form in portal ?

I also tried 'Solved: Re: How to upload files into Catalog item variable... - ServiceNow Community' but it didnt work. Any input on this would be helpful.

[Shaqeel]

Hi @Jayalakshmi 

Unfortunately, we do not have an ATF test step that could fulfill the requirement - Attach a file to the catalog item.

However when using the test step "Add Attachments to Form (SP)" - there is a chance of a successfully completed test step to attach to the catalog item on the service portal page. Whether this is successful or not depends on the customizations on the page.

KB Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952775

Kindly mark solution/helpful 🙂 

Regards

Shaqeel

[Ananta1]

Hi @Jayalakshmi , 

At present ATF doesn't support adding attachment in SP catalog. I think there is an idea in consideration for quite some time on that.

One work around would be to write a script or even use OOB record update step to disable the client script which makes it mandatory as a beginning step on the test. That way you can rest of the the things on the flow except that attachment mandatory client script.

Thanks,

Ananta