how to add assignment group inside Discuss button Pop up in servicenow incident form?

[Meena4]

Hi,

How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?

[Tanushree Maiti]

Hi @Meena4 

Check these links if helps:

https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/sidebar/add-sidebar-button.html

https://ucsdservicedesk.service-now.com/its?id=kb_article&sysparm_article=KB0034962

[Meena4]

Thanks for your responses.
But i need to populate Assignment group field in incident form Discuss button pop up area?

[Ankur Bawiskar]

@Meena4 

screenshots please

[RaghavendraGund · Accepted solution]

Hi @Meena4,

Here's the answer to your question: the "Discuss" pop-up is rendered by the Sidebar (Collaboration Chat) framework — it's not a configurable form, so you can't add the Assignment Group field inside the pop-up. But you don't need to. You can already add a group directly in the participants field, and Sidebar handles the expansion for you.

Here's how adding participants actually works (I tested on my PDI):

1. Add a group right in "Add participants." The field searches both users and groups. Type your assignment group's name and select it — when you add a group, the pop-up confirms "When adding a group to a discussion, any child groups will also be added," and the group's members are pulled into the discussion. So to get an assignment group's people in, you don't edit the dialog — you just add the group as a participant.

2. Who's selectable is filtered by the Sidebar Member Query. Go to All → Conversational Interface settings → Sidebar → Participants → User query (table sys_cs_collab_user_query). These records have two scripts: a Condition Script (does this rule apply to this record/table?) and a User Query Script (a GlideRecord filter deciding which users are eligible). For example, the OOB "Exclude requester" record gates the requester via the property sn_sow_collab.enable_requester_in_sidebar_discussion. If certain people aren't showing up to add, check these.

3.  record access (ACLs). This is the part that trips most people up: a participant can only join if they have read access to the underlying record. In my test, I added a user who was a valid member of the assignment group, but got "Participants can't join the discussion because they don't have access to the record," and Start discussion was disabled until I removed them. Sidebar inherits the record's ACLs — group membership alone isn't enough.

So, net: add the assignment group directly in Add participants (it expands to members); just make sure those members have access to the record. There's no need to (and no supported way to) add a custom field to the pop-up.

If your actual goal is to auto-prefill participants from the record's assignment group without adding them manually, there's a separate OOB Sidebar Member Query record named "prefill with assignment group members" that ships inactive — you'd activate and customize its condition logic. But for simply getting the group into a discussion, step 1 covers it.

Could you confirm which you're after — manually adding the group per discussion, or auto-prefilling it every time? That determines whether you're done at step 1 or activating the prefill record.
Please refer to the screenshots.

Hope this helps! Please Mark Helpful, if my research helped you

Regards,
Raghavendra Gunda