How to add Button under incident number at the workspace

MaramA
Tera Contributor

Hello,

How can I add a button under the incident number in the workspace?

For example, I would like to add a button beneath the 'Show Matching' button (as shown in the picture).

Thank you.

MaramA_0-1719829311992.png

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MaramA 

 

Number cant be duplicate in Records except i saw few cases in Knowledge but rest all where Auto number never duplicated. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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@Dr Atul G- LNG 
I think you misunderstood my question. I need to add a new button under the 'Show Matching' button. How can I do that?

Opss.... Sorry @MaramA 

 

These are called UI action, so you need to create UI action. I am not 100% sure how to add that in list side.

 

https://www.youtube.com/watch?v=lTDa8nFRvmU

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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In this video we will see how can we add UI Actions(button) on Agent Workspace. Also, we will add ribbon, related lists and see update the form headers. #servicenow #servicenowdeveloper #snow #agent #workspace #aw #uiactions #form #relatedlist #ribbon #orlando #servicenoworlando #orlando #itil #itsm

Community Alums
Not applicable

Hi @MaramA ,

 

These are nothing but filter queries. You cannot customize this.
If at all you want user to put more filters then you can ask them to use the traditional method to use the filter icon like the below-

Click on the filter icon -> Advanced View- then build your filter as per your condition.

SanjayG_0-1719837225094.png

 

Note- this is not a typical UI action that you can create and make it visible on workspace.

As its not a native UI you cannot add, its restricted.

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

 

Thanks & Regards,

Sanjay Kumar