How to Add Clickable Hyperlinks in ServiceNow Incident Description?

[TheerthaG850899]

Hi Community,

I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable links.

Could you please let me know the correct way to add a hyperlink to the incident description field in ServiceNow?

[nusliw]

Hello, If you need a clickable hyperlink, you’ll generally need to use an HTML field or put the link in a journal field such as Work notes using the appropriate HTML formatting. 

[Ankur Bawiskar]

@TheerthaG850899 

string fields don't support links.

the only option is to use HTML field type or add link in journal fields using [code][/code] tag

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