How to Add Clickable Hyperlinks in ServiceNow Incident Description?

[TheerthaG850899]

Hi Community,

I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable links.

Could you please let me know the correct way to add a hyperlink to the incident description field in ServiceNow?

[nusliw]

Hello, If you need a clickable hyperlink, you’ll generally need to use an HTML field or put the link in a journal field such as Work notes using the appropriate HTML formatting. 

[Ankur Bawiskar]

@TheerthaG850899 

string fields don't support links.

the only option is to use HTML field type or add link in journal fields using [code][/code] tag

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KartikM49574975]

Hello

You can't put a clickable link in the incident 'description' field. It's a plain String field, so it shows HTML tags as text.

[Tanushree Maiti]

Hi @TheerthaG850899 

String field like description does not support clickable hyperlink.

You can create working link in the comments or worknotes in the activity stream.

Refer: KB2475547 How to create a working links in the comments or worknotes in the activity stream.