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How to Add Clickable Hyperlinks in ServiceNow Incident Description?

TheerthaG850899
Kilo Explorer

Hi Community,

I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable links.

Could you please let me know the correct way to add a hyperlink to the incident description field in ServiceNow?

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