how to add comments made while rejecting the approval in RITM

[Vijayenthiran S]

When a request is rejected by the approver, he/she put a comment/reason as to why this request was rejected. i want to copy that comment and paste it to the RITM so that the requestor should know why their request was rejected.

[Harshal Aditya]

Hi @Vijayenthiran S ,

You can easily fulfil your requirement by writing a after BR on sysapproval_approver table.

Regards,

Harshal

[Chaitanya Redd1]

Hi,

You can try BR on sysapproval_approver table

(function executeRule(current, previous /*, displayValue, etc.*/) {
    // Check if the approval task was rejected
    if (current.state == 3 /*Rejected*/) {
        var rejectionComment = current.comments.getJournalEntry(-1); // Get the latest comment

        // Get the corresponding RITM
        var ritmGR = new GlideRecord('sc_req_item');
        if (ritmGR.get('sys_id', current.sysapproval)) {
            // Update the RITM with the rejection comment
            ritmGR.comments = "Rejection Comment: " + rejectionComment;
            ritmGR.update();
        }
    }
})(current, previous);

[Vijayenthiran S]

Hi Chaitanya Redd1,

Thanks for your response.

I tried your answer but it does not seem to working. Please assist. Thanks.

[Vijayenthiran S]

  Hi Chaitanya,

Thanks for your response. However, this doesn't seem to be working. Please let me know if something is wrong. Thanks a ton.