how to set Attachment Mandatory in Service portal cataloque item

[Srinivasu2]

Hi Community,

How to set Service portal catalogue item Attachment symbol mandatory

If i select data master  is Customer and operation is New,  Attachment symbol should be mandatory in Service portal catalogue item

Please suggest how to do that?

Regards,

Srinivasu 

[Shruti]

Hi,

Create a onSubmit client script 

Please refer below script and replace the variable names as per the requirement

function onSubmit() {

//Works in non-portal ui
var data_master_val = g_form.getValue('data_master');

var opr_val = g_form.getValue('operation');

if (data_master_val == 'Customer' && opr_val == 'New ') {

try {
var attachments = document.getElementById('header_attachment_list_label');
if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
alert('Please attach the document before submitting this request.');
return false;
}
}

//For Service Portal
catch (e) {
var count = getSCAttachmentCount();
if (count <= 0) {
alert('Please attach the document before submitting this request.');
return false;
}

}

}
}

[Abhijeet_Pawar]

Hello @Srinivasu2, on the catalog item creation form, there is a portal setting section from there you can make attachments mandatory without writing a single line code.

regards,

Abhijeet

[Ankur Bawiskar]

@Srinivasu2 

this is required for native or portal?

Check my blog and enhance the script as per your requirement

Verify Mandatory Attachments Count on Catalog Item 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harish KM]

Hi you need to follow the link to implement the same.Check below URL

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743672