How to add dropdown choice in case ticket action widget

[AnilM99]

Hi Team,

I need to add a drop down choice (resolve) in Case ticket action widget like Close case drop down 

Thanks

Anil!

[Najmuddin Mohd]

Hi @AnilM99 ,
You need to configure the Widget : Case Ticket Action to get the drop down values.

-------------.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=62267ab1c321120058879f2974d3aebd


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[jcmings]

The options in that dropdown come from an OOTB widget in the "Action widget" field of the Standard Ticket Configuration (Standard Ticket > Standard Ticket Configuration) for that particular table. To include other options, you'll have to customize the widget (best practice would be to clone and customize the cloned widget).