how to add dynamically cc to email notification

[Manmohan K]

Hi @kandunurimahesh ,

To dynamically add cc, create an email script and use below code in that script (Add condition appropriately)

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

var user = new GlideRecord("sys_user");
user.addQuery("sys_id", current.caller_id); // Apply your filter to get user
user.query();
while(user.next()){

email.addAddress("bcc",user.getValue('email_address'),user.getValue('name'));

email.addAddress("cc",user.getValue('email_address'),user.getValue('name'))
}


})(current, template, email, email_action, event);

Now you can call the above mail script in email notification body as ${mail_script:script name}

Here replace script name with the exact name of the notification email script you have created initially

[Eeshamayee kon1]

Hello @kandunurimahesh ,

You can create email script and use below API to add cc in a notification.

email.addAddress("cc", emailaddress, addressname);

Please verify below email script for reference:

Email Script:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    email.addAddress("cc", current.u_manager.email.toString(), current.u_manager.name.toString());

})(current, template, email, email_action, event);

If my answer helped you in any way, please then mark it as helpful.

Thank you.

[kandunurimahesh]

When ever an event is triggered via notification the notification is going to the given user ..But I want to add the manager in the cc dynamic

[kandunurimahesh]

first we have to creat event registry

next event regisrty we hav to call in business rule(

gs.eventQueue('set.manager',current,'kandunurimahesh1@gmail.com',current.caller_id.manager.email);

)

next we have to create notification 

next we will creat mail script and we will add in notification in html body ${mail_script:script name} 

is this correct way to create 

can u provide clear steps