How To add end user name in chat Panel

[Aparna Gurav]

Hello Team,

I am configuring Agent Chat and need assistance with adding a user name to the chat panel. Can anyone suggest how to include the end user's name in the highlighted panel below?

[Nisha15]

Hi @Aparna Gurav ,

Find the relative record here and update it as per your need .
https://YourInstnaceName.service-now.com/awa_inbox_layout_list.do?sysparm_query=service_channel%3D27...