How to add Feedback widget in customized service portal in ServiceNow?

Hritik
Tera Expert

‎06-06-2023 01:38 AM - edited ‎06-13-2023 01:00 AM

Dear Community,

 

My requirement is to add Feedback widget/option in Service Portal to provide generalized feedbacks for end users.

 

For ex: Below is screenshot from ServiceNow HI portal. 

Hritik_0-1686040549163.png

Hritik_1-1686040593463.png

 

This is exactly the functionality I am looking to add in our sp. 

 

Can anyone please help me out here? I have no idea how I can add such widget on portal.

 

Thanks in Advance,

Hritik

0 Helpfuls
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9 REPLIES 9

wysenk
Tera Contributor

‎01-15-2024 06:20 AM

Hi there, did you manage to find a solution for this requirement?

0 Helpfuls

Hritik
Tera Expert
In response to wysenk

‎02-01-2024 02:55 AM

Nope.

0 Helpfuls

Kristin J
Mega Sage

‎02-21-2024 10:28 AM

Hello!

This may or not be helpful. I stumbled upon this info today...I am 98% sure the SN Support portal uses the "feedback drawer widget", which is available to anyone with the Employee Centre Pro subscription.  If your company has that, you can install the EC application (even if it isn't deployed) to grant you access to the widget. Then you can install it on your SP.

If you don't have EC Pro, there is a super old post that might do the trick for you...just not with that widget:

Solved: HI Service Portal (HI Help and Feedback) Floating ... - ServiceNow Community

Good luck!

Prasad Pagar
Mega Sage

‎02-21-2024 11:23 PM

Hi @Hritik and @wysenk 

 

As Kristin mentioned you can either use Feedback Drawer widget or enable Listening Posts Application which automatically adds Give Feedback on all the pages.

 

We call it Voluntary feedback. See this post for more details

 

https://www.servicenow.com/community/hrsd-blog/listening-posts-voluntary-feedback/ba-p/2279378

 

Hope this helps.

 

Thank you
Prasad