How to add fields to RITM in employee center view?

[smahmud]

How can I add fields like assigned to and assignment group to this area in employee center right here? This is the view when you go into "my requests" under my active items and you click into your item.

[Shivalika]

No, it's working , refer rhe screenshot I shared. 

@Dr Atul G- LNG @smahmud 

[Dr Atul G- LNG]

Try to clear cache and add the right field (dot walk)

[Ankur Bawiskar]

@smahmud 

add the fields here in standard ticket config record for 'sc_req_item' table

Ensure you are in correct scope

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shivalika]

Hello @smahmud 

We can accept multiple solutions in community with recent update. May be you can accept solution where I ordered chaitanya highlighted as to how it's working and also reasoning gave as to why fields won't populate. Incase you found that info valuable. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Dr Atul G- LNG]

Hi @smahmud 

I agree with @Shivalika  as she supported you in this. Accepting an answer will give confidence to other members.