How to add gear icon to customise fields on portal?

[Mani_Mk]

I have requirement to add Gear icon like we have seen in platform view the same functionality i need to achieve it on portal, do we have any existing OOTB widget to do that?

Let me know the what are the required changes

Thanks in advance.

[Matthew_13 · Accepted solution]

Hi Buddy,

There isn’t an out-of-the-box widget in ServiceNow Service Portal that provides the same gear-icon “Configure” functionality you see in the platform UI. That gear icon is specific to the platform interface and doesn’t exist in the portal framework.

To achieve something similar in the portal, this would require a custom approach. Typically, this involves adding a gear icon to the portal header or to a specific widget and then linking it to the appropriate configuration pages (such as Portal Designer) or opening a custom configuration modal. The icon would also need to be role-restricted so only admins can see and use it.

So in short:

• No OOTB widget exists for this behavior in the portal

• Custom development is required, mainly in the portal header or widget

• Role checks are needed to limit access to admins only

That’s the supported and expected way to handle this requirement in ServiceNow Service Portal.

@Mani_Mk - Please mark Accepted Solution and Thumbs Up if you found helpful!