how to add group to a work notes list in servicenow

[Sai Bharadwaj_M]

Hi 

On a change request form, I am trying to add a group to work notes list, so that when Work Notes are added, the notifications are sent to ONLY Work Notes List and NOT to Assignment Group members and NOT to Assigned to.

Thanks

[Manmohan K]

Hi @Sai Bharadwaj_M ,

You need to find the notification that is triggered when work notes are added which is on change request table having condition that is similar to below notification

And remove assignment group and assigned to from users and groups list in the who will receive tab of notification. You can also add group who should actually receive notification on work notes update in the who will receive tab

[Sandeep Rajput]

@Sai Bharadwaj_M Unfortunately, Worknote list field is derived from Task table and has a reference to sys_user table and not the sys_user_group hence you will not be able to choose group on this glide list.

[KB18]

Dear Sai,

Work Notes Field (OOB) field is referenced to the sys user table. if you want you can customer field and reference to the group table.

You can write business rule and give condition as work notes changes and add another condition as per requirement.

and write script to trigger an event and pass the parameter as work note list group or members.

Please feel free to reach me in case any queries.